Shipping Policy

1. Shipping Time
   We promise to process the shipment within 1-2 working days after receiving the order. For customers who place orders on weekdays (Monday to Friday), we will arrange the shipment as soon as possible; for customers who place orders on weekends or statutory holidays, we will ship on the next working day.
2. Delivery Method
   We provide a variety of delivery methods for you to choose, including standard express, expedited express and international express. The delivery fee will be calculated based on the delivery method and delivery area you choose.
3. Shipping Fee Description

Free shipping service is available for orders over the specified amount ($99).
For orders that do not meet the free shipping conditions, the shipping fee will be charged based on the actual weight and delivery distance.
The shipping fee for international orders will be calculated separately based on the destination and package weight.

4. Delivery Range
   We provide nationwide delivery services, and some remote areas may require additional delivery fees or time. International orders will be delivered by selecting appropriate international express companies according to different destinations.
5. Order Tracking
   We will provide you with order tracking services, and you can check the real-time status of the package on the official website of the relevant express company through the order number.
6. Return and Exchange Policy

If there are any quality problems with the product, we provide free return and exchange service.
For returns and exchanges without quality problems, customers shall bear the corresponding shipping costs.
All return and exchange applications must be made within 7 days after receiving the goods, and the goods must be kept intact.

7. Holiday Arrangements
   During statutory holidays, our delivery time may be adjusted, and the specific arrangements will be notified in advance in the mall announcement.
8. Other instructions

Please ensure that the delivery address and contact information you provide are accurate to avoid affecting delivery.
We will not be responsible for delivery delays caused by force majeure (such as natural disasters, traffic control, etc.).
Thank you for choosing our products and services. We are committed to providing you with efficient and convenient delivery services. If you have any questions, please feel free to contact our customer service team.
Contact information: order@thestra.xyz